Group Process on Steroids

Eugene Eric Kimby Eugene Eric Kim

We often describe our work to others as “group process on steroids.” It’s like organizational development, community organizing, and other related practices done really, really well. Except that it’s also somewhat different.

What exactly does that mean?!

It means doing whatever you can and leveraging whatever tools are at your disposal to enable groups to work skillfully together, to help them come alive.

Where exactly do the steroids come in?!

(My business partner, Kristin Cobble, took a pass at this question a year ago. Start there. It’s taken this long to respond with my own thoughts, because I’ve struggled with how to articulate it clearly, and my thinking has continued to evolve. Bear with me.)

There are a lot of people who know a lot about group process. Some of those people are even consultants! (More on this below.) We don’t do anything fundamentally different from what all of these other people do. I just think we’re less distracted when we practice it.

I mean this in two ways:

  • People in our field are overwhelmingly focused on meetings.
  • People are overwhelming distracted by technology’s potential role in group process.

Meetings

On the one hand, meetings are incredibly important. People spend an inordinate amount of time in meetings, and the vast majority of them suck. If we could somehow magically make all meetings just one percent better, imagine how much better off the world would be?

It’s of great value to be able to hold great meetings and to be able to help others do the same. I take great pride in our ability to do both of these exceptionally well. I also know of many others who do these things well, and I am constantly learning from them.

On the other hand, focusing on meetings is not enough. As much time as we spend in meetings, we spend much more time outside of them. The notion that group work equals meetings is troublesome, yet it feels pervasive both in our field and the world at large.

One reason consultants fixate on meetings is that they’re easy. It is so much easier to work with a group when everyone is a room. The problem is that it’s not always practical to get people into a room for a meeting, and many times it’s not even desirable.

So what do you do? How do you catalyze groups when you don’t have everybody in a room together?

Technology

The answer is not technology. Technology is amazing, but it’s only valuable to the extent that it brings people alive. Because technology is so magical, we often forget that. We orient ourselves around the technology as opposed to the other way around.

Our ability to skillfully leverage technology in group process requires that we have an uncomplicated relationship with technology and that we stay conscious of the system as a whole.

I have had the great fortune to work with some amazing technology. I worked with computer pioneer, Doug Engelbart, who was my inspiration for doing this kind of work in the first place and who taught me the importance of a people-first mentality. I led the Wikimedia strategic planning process, a year-long, open process that had over a thousand people from all over the world participate.

People sometimes look at these projects and say, “We want that.” And after asking some questions and listening to them, we often respond, “No you don’t.” This is usually because they’ve conflated the tools with the outcomes. It’s so easy to fall victim to technology’s shininess and lose focus on what you really want to achieve.

For example, people often approach us with questions about de-siloing their organizations. It’s not an easy problem. There are some fundamental structural and human reasons for why silos form in the first place, and it can be tremendously challenging to overcome those barriers.

Which makes it all the harder for me to offer them the following two-step process for de-siloing their organization:

  1. Identify someone in a different silo.
  2. Go buy that person a drink.

It might sound trite, but I am completely sincere when I say it. The keys to effective group process are being absolutely clear about our goals and focusing on fundamental human drivers, such as our basic need to connect with other people. I, like many, am blown away by the potential of things like mobile devices and social networking applications to help us do that. Despite my fascination with these possibilities, I still have yet to discover a better tool for connecting with others than breaking bread.

Group Process on Steroids

“Group process on steroids” is not about new tools or technology. It’s not a methodology. It’s a philosophy and a practice. It’s about focusing on what’s essential: People. This is easy to say, and hard to do.

There’s a growing literature that describes this approach in a way that’s accessible and actionable. (For organizations, start with my friend, Dave Gray’s recent book, The Connected Company. Howard Rheingold’s book, Net Smart, is framed around digital literacy, but it’s ultimately about human literacy, about navigating our relationships with people, information, and ourselves.) We try to write about our own experiences here on this blog.

Furthermore, there are a lot of people who are already practicing “group process on steroids” skillfully in this crazy, connected world.

Most of these people are not consultants. In consulting, it’s easy to fall in love with your tools, your frameworks, your processes, so much so that you forget the reason you’re doing your work in the first place. I say this knowing full well that I have fallen into this trap many times. It’s one of the reasons why the field of collaboration practitioners itself is so siloed, why so many people in this space are not learning from each other. It’s probably the fate of any field that becomes professionalized.

“Group process” on steroids is about countering our obsession with tools and processes.

The best practitioners are everyday people embedded in organizations or working in their communities. Most of them have never heard or uttered the term, “group process.” We all need to identify these folks, celebrate them, and listen to and learn from them, if only to remind ourselves of what matters most: Bringing groups alive.

What Does the Collaboration “Field” Look Like?

Eugene Eric Kimby Eugene Eric Kim

Over the years, I’ve thought a lot about how to describe my “profession.” I usually describe myself as someone who “helps people collaborate more effectively.” People usually either give me blank stare in response, or, they jump to a wrong conclusion. (The most common is that I sell some sort of software.)

This hasn’t simply been a branding exercise. It’s been about looking systemically at what we need to do to improve how we collaborate, understanding what people in my “field” already know about this, and figuring out how to do it a lot better.

What I discovered very early on was that there was an awful lot of great knowledge about how to collaborate effectively. The problem was that this knowledge was largely locked in silos. Ironically, the people who best understood collaboration were not collaborating with each other.

One side-effect of this balkanization of practice is that many of these communities have gotten rigid in their practices. Fundamentally, organizational development professionals, for example, care about the same things as design thinkers, who care about the same things as “social business” consultants, which has largely evolved from social practices that emerged on the Internet. They are all trying to get people to work together more effectively. Moreover, they all start from the same philosophical place. Said simply: People matter. Start there.

Despite these commonalities, there has been almost no cross-fertilization between these fields. That’s a huge problem. If we’re to create a world that is more alive, that is capable of addressing its most urgent challenges while celebrating our essential livelihood, we must learn how to work and be together more effectively. It is a need-to-have, not a nice-to-have. If the people who have devoted their lives to this problem are not themselves practicing this, what hope do we have?

When I first got into this space, I was blessed with ignorance. That allowed me to learn from different fields without any particular bias for how things were “supposed” to be done. My Groupaya partner-in-crime, Kristin Cobble, took a more “traditional” path than me, but she arrived at the same place. We both believe that group work is a systemic practice, that we need to approach it with an open mind and heart, and that the wisdom for how to do it well is fragmented across multiple fields. If we can learn how to integrate these practices, we’ll have taken a huge step toward a world that is more alive.

That’s what we’re trying to do at Groupaya. We’re trying to integrate the best of all these related fields — organizational development, design thinking, free culture movements on the Internet, Web (and Enterprise and Gov) 2.0, community organizing, and so forth.

Network Analysis of the Different Collaboration Fields

Recently, I decided to try and test some of my beliefs about the state of the “field.” I thought about where I could find data about different professions and how they might be interlinked, and I decided to poke around on LinkedIn. In addition to being an amazing service, LinkedIn is sitting on top of an enormous repository of human-generated, real-time data, which they have started to expose in lots of interesting ways.

One of those ways is a skills database, where you can search for specific job skills and find people in your network who have listed those skills on their profiles. What’s even more interesting is that it derives a list of related skills based on the other skills those same people list on their profiles. It amounts to the world’s most accurate taxonomy of skills, because it is based on what people are actually doing and how they describe themselves.

I decided to come up with a core list of skills that we practice — organizational development, leadership development, facilitation, design thinking, leading change, knowledge management, group learning, etc. — and to capture all of the related skills that LinkedIn listed. My core list of 45 skills had 878 related skills. Sometimes, these skills pointed to each other. More often, they led in entirely new directions.

I then decided to perform a network analysis using an open source tool called Gephi. Basically, my goal was to map the relationships between these different skills visually, so that I could look for patterns. This is what the resulting map looked like:

Each circle represents a skill. The colors of the circles represent “degree” or connectedness, ranging from blue (least number of connections) to red (most number of connections).

You’ll notice a bunch of small clusters of blue-colored balls, often clustered around a ball that is yellow or orange. That reflects the methodology I used. Each core skill on my list had about 20 related skills, which meant it automatically had at least 20 connections, and hence would lean toward the red side of the color spectrum. Most of those related skills had zero additional connections, hence the blue.

There are several patterns here worth noting. First, the network is complete. In other words, there is a path from one skill to any other skill in the map… barely. The stakeholder engagement cluster barely made it.

The densest cluster is the organizational development cluster, which is left of center. There are a bunch of skills here that are tightly interconnected, largely centered around leadership development, coaching, and group transformation.

The other large, dense clusters — management consulting, participatory processes, design thinking, and collaboration / technology — are largely distinct, although there is some bridging, mostly around learning-related skills. This makes sense: A high-performance group is a group that learns, a conclusion that you should draw regardless of your starting point.

I was disappointed, but not surprised, that “collaboration” as a skill was mostly lumped with technology skills. Folks in the Enterprise 2.0 space, for example, have almost no overlap with organizational development professionals. It’s a troubling trend. Although people are fond of saying, “It’s not about technology, it’s about people,” there’s not much practice validating that mantra.

On the flip side, it’s disappointing that organizational development professionals have stayed removed from some of the amazing trends in the technology sector. Kristin suggested that the field has traditionally been suspicious of technology, because of a belief that it is fundamentally dehumanizing. There may be some truth to this belief (the philosopher, Heidegger, claimed as much), but using this as an excuse to avoid this area entirely is tremendously misguided.

Any guesses as to what the two bright red circles — the two skills that had the most connections with other skills in the map — are? You get a (virtual) cookie if you guessed Action Learning and Appreciative Inquiry.

In a perfect world — the world we want to create — I’d like to see a map that is more evenly distributed, with many more cross-connections. This map validated our belief that there is a lot of bridging that needs to happen if we are to learn how to work together more skillfully. It also showed how rich of a research resource LinkedIn can be. Maybe one day, this process will also help me describe the work that I do without resulting in blank stares.

 

Lessons from Olympic Gymnastics: What Makes a “Team” a Team?

Eugene Eric Kimby Eugene Eric Kim

U.S. Olympic gymnast Kyla Ross. Photo by Scott and Emer Hults Photography. CC BY-SA 3.0.

Last night, the U.S. women won their second ever gymnastics team gold medal at the summer Olympics in London. After the win, the team’s coach, Marta Karolyi, and her former coach husband, Bela, said something interesting about this team:

Whether these 2012 gold medalists are the best group of American Olympic gymnasts can be debated — though U.S. coach Marta Karolyi says they are — but they are almost certainly the best team.

“That [1996 gold-medal squad] was a beautiful team made up from great individual athletes,” Bela Karolyi said when asked to compare the two gold-medal teams. “Dominique Dawes, Shannon Miller, Amy Chow — all these great kids; but they trained in different ways. When we got them together, it was a beautiful bouquet of individual athletes rather than a team. And that made a big difference tonight.”

I love drawing lessons from sports when thinking about collaboration, but this claim made me curious. In a sport that is ultimately the aggregation of a set of individual scores, what made this 2012 squad more of a team than the 1996 squad?

I know nothing about gymnastics, but I know about teams, so I could speculate. Judging from what Karolyi said, my best guess is that they were referring to how this group prepared and practiced together. This is where high-performance skills are honed, and that’s where these women had the best opportunities to support each other.

What do you think? What makes a group of athletes who are judged by the sum of their individual performances a team? Were there indicators that showed that this 2012 squad was more of a team than the 1996 squad? I’d love to hear your thoughts in the comments below.

Update (August 3, 2012)

Bill Simmon’s recent post comparing the experience of watching gymnastics versus swimming live offers more clues as to how team gymnastics might feel more like a team sport than swimming relays. I particularly liked what he said about flow plus meaning. Scroll down to the final two sections of his post for the relevant sections.

Talk vs Action

Eugene Eric Kimby Eugene Eric Kim

Last September, we designed and facilitated a kick-off in Zurich for an organizational change initiative within a global corporate IT division. The meeting was large (200 leaders participating) and complex (both logistically and content-wise), one of the hardest with which I’ve ever been involved. It succeeded because our design was strong, Kristin’s facilitation was skillful, and our client was exceptionally competent.

As evolved as I found this particular client, I still noticed some old-guard mindsets. The biggest was around the value of meaningful conversations. When we were developing our evaluation form for the meeting, one member of the client team objected to an open-ended question about what the participants liked most about the meeting.

“They’ll just say, ‘We loved the conversations!’ like they always do,” he remarked.

Basically, he was suggesting that we already knew people loved the opportunity to talk with each other and that the real value of these meetings lay elsewhere.

Perhaps we all do know that people love the opportunity to talk with each other. But that’s not how we typically design meetings. In a past life, I worked at a media company that organized lots of traditional, panel-heavy conferences. I always looked at the evaluations, and I always saw the same thing: People loved the hallway conversations, and they wanted more of them. And yet, the conference organizers never, ever responded to that feedback. They could not fathom that the actual value of the gatherings were those conversations.

Skillful means is about holding tensions. Conversations that don’t result in actions are anemic. However, denigrating conversations because they are not themselves actions is tremendously misguided. All too often, organizations are suffering because they don’t value meaningful conversations enough, and they don’t create the space for those conversations to happen.

Sure enough, when we got the evaluations back, participants overwhelmingly cited the opportunity to talk with colleagues around the world as being the most valuable part of the meeting. The ongoing challenge is finding ways for that conversation to continue to happen.

Brown Bag: The Secret Life of Groups

Kristin Cobbleby Kristin Cobble

Have you ever worked on a good team that you knew had the potential to be a great team, but somehow just didn’t happen? Are you curious about why groups — be they a family, a leadership team, or a project team — sometimes get stuck? Do you ever wonder how to un-stick them? If so, come to this Thursday’s brown bag lunch, where I will be sharing a framework that makes visible the invisible dynamics of groups, based on the work of family systems theorist David Kantor.

If you want to join the conversation, please RSVP in the comments below. Thanks!

Do Women Make Groups Smarter?

Eugene Eric Kimby Eugene Eric Kim

A few weeks ago, I got a chance to catch up with my friend, Stephanie McAuliffe, who heads up the Organizational Effectiveness program at the Packard Foundation. We were discussing the challenges of collaboration in philanthropy, and she told me an anecdote about some particularly hard-headed individuals who didn’t want to listen to anybody. Stephanie happened to note that those individuals were men.

“I’m not trying to make a generalization,” she laughed.

“Not to worry,” I assured her. “And anyway, it may be fair to make that generalization. Are you familiar with Tom Malone’s research?”

Tom Malone is the director of MIT’s Center for Collective Intelligence. A few months ago, he published research with Carnegie Mellon’s Anita Woolley suggesting that groups with more women exhibited greater collective intelligence. It’s not that women have higher IQs than men. (Individual IQ had little correlation with collective intelligence.) It’s that women tend to exhibit more social sensitivity than men, and social sensitivity is a much stronger contributing factor to group intelligence.

Upon hearing about this research, Stephanie asked me what it might suggest about Wikipedia. Wikipedia, after all, is often touted as a classic example of collective intelligence, and yet, over 80 percent of its contributors are men. Is Wikipedia the counterpoint to Woolley and Malone?

I don’t think so. There are lots of factors that contribute to collective intelligence. What’s remarkable about Wikipedia is the medium (an open, online space where people from all over the world gather, the majority of whom have never met face-to-face) and its scale. It’s a great example of collective intelligence, but that doesn’t mean it can’t do even better.

This was largely the premise of the open strategic planning process I led for the Wikimedia community from 2009-2010. Sure, Wikipedia is amazing, but how can it do even better? Not surprisingly, one of the goals that the community established was to increase the diversity of its participants, especially women.

Collective intelligence is not a binary thing. Neither is collaboration. People often say, “We’re not collaborating,” when what they actually mean is, “We’re not collaborating well.” This is a critical distinction. Everybody already knows how to collaborate. The question is how to do it better. Even those who are already doing it well can always improve.