Invoking the Hero’s Journey

Kristin Cobbleby Kristin Cobble

Last year, Groupaya worked with a Fortune 500 company to understand how, in one exceptional project, they managed to “crack the code” on global collaboration, figuring out typical challenges such as how to deal with the biology of different time zones, how to work across cultural differences, and how to deal with local/global decision-making tensions.

In the next few months, we will be writing several blog posts to share some of our learnings not only from this global collaboration project, but also from our work with other clients, as well as from our own internal experience.

We begin with highlighting one of my favorite learnings from the project. If I am to be honest, it is a favorite because it supports a long held belief of mine, which is that when a group of people is brave enough to imagine a future that is truly visionary and truly compelling, they create a container in which they can accomplish the seemingly impossible.

I’m not talking about aggressive revenue goals – that’s not visionary; it’s just work. I’m talking about visions of a future that require bringing something new into existence.  Visions that give one the opportunity to create and to be a creator.

I will never forget, in my early 20s, hearing Russell Ackoff say:

“Making revenues the goal for a company is like making breathing the goal for a human. It’s necessary to exist, but it is not the goal.”

When visions and goals are big and meaningful to those who will do the hard work of making them reality, people often surprise themselves. They are more creative, they are far more productive than usual, and they are much more excited about their work. There can also be the need to access grit and resiliency. And there is often more fear, but it doesn’t matter. The fear is not a driver of their decisions; rather, their vision is the driver.

Examples abound. Take a look at any Silicon Valley start-up. Or the principal and teachers who decide to turn around a low performing, in the face of zero evidence that it is possible. Or the late Ray Anderson, founder of Interface Carpet, declaring in 1994 that they would become a zero waste company when no one had any idea how to do it. And of course, the iconic, JFK vision to put a man on the moon and return him home safely.

At the risk of sounding sappy, just as in love it is better to have loved and lost than to not have loved at all; in work, it is better to have tried to accomplish something meaningful and failed, than to not have tried at all. To take on a big and compelling vision is to take on a hero’s journey. It is to embark on a quest to do what has never been done before.

Last year we witnessed a global IT team, distributed on four continents, roll out an initiative that had taken another local team two years to complete. The global team decided to roll it out in nine months using new technologies, working together in ways they’d never worked before and with people whom they didn’t know.

Team members, team leaders, and executives loved this project. When we asked what was the secret to its success, time and time again, we heard that part of the success of the project was due to how visionary the goals and the process were. The project was aggressive in terms of time, technology, and process. The team didn’t know for sure, at the beginning, whether or not they’d be able to succeed.  That is the kind of challenge that calls out the hero inside.

If compelling visions are the way to increased productivity, innovation, and employee happiness, why aren’t more managers and leaders creating them or encouraging their people to create them? Why do so many managers and leaders settle for stretch goals that aren’t truly visionary and only require that everyone work harder?

The typical answers I hear are, “I’m not visionary,” “I don’t have time to be strategic,” “I can’t risk failure – I need my paycheck,” and finally, “Wall Street would kill us if we tried to do something big and failed.”

So how do you overcome these blocks? The first challenge is to figure out how to think in a visionary way. There are many ways to stimulate visionary thinking. Scenario thinking, for example, makes it easier to be visionary by brainstorming ways that events and trends could come together unexpectedly to create new opportunities. Scenario thinking combined with ideation sessions can yield even more.

Just as looking outside can stimulate vision, so can looking inside. Legacy conversations help individuals and groups to get real about what they really care about. Imagine your funeral. What do you want people to be saying about you? What do you want to be known for? What is the legacy you want to leave?

Once you have a vision, the next challenge is to go for it, to take the big leap. Poetry, the language of the soul, is one of my favorite ways to inspire myself and others.

In her book, Dream WorkMary Oliver writes:

The Journey

One day you finally knew
What you had to do, and began,
Though the voices around you
Kept shouting
Their bad advice
Though the whole house
Began to tremble
And you felt the old tug
At your ankles.
“Mend my life!”
each voice cried.
But you didn’t stop.
You knew what you had to do,
Though the wind pried
With its stiff fingers
At the very foundations,
Though their melancholy
Was terrible.
It was already late
Enough, and a wild night,
And the road full of fallen
Branches and stones.
But little by little,
As you left their voices behind,
The stars began to burn
Through the sheets of clouds,
And there was a new voice
Which you slowly
recognized as your own,
that kept you company
as you strode deeper and deeper
into the world,
determined to do
the only thing you could do
determined to save
the only life that you could save.

What is the vision – for your company, your team, your division, or your community – that would offer the chance for you, with them, to set off on a hero’s journey?

What is the vision that will save your life?

Will the Values of Millennials Save Us?

Kristin Cobbleby Kristin Cobble

As Rebecca mentioned, while at the Enterprise 2.0 conference, we watched an inspiring talk by Molly Graham, Manager, Culture and Employment Branding at Facebook. Molly re-framed the Millennial generation, helping us to see that some of their stereotypical qualities, which are often perceived as negative, have actually been critical in creating their highly adaptive, change-loving, super successful company.

Describing Facebook as a Millennial company, because of its values of building trust, focusing on impact, moving fast, being bold, and being open, Molly asserted that Facebook and the Millennial generation are changing how we relate to everything: work, technology, friends, and family.

Whether or not those are the values of the Millenials, I hope she is right that these values are becoming universal. Imagine if the US Congress were focused on impact, moving fast, being bold, and being open. What a different world we’d be living in!

Molly also warned us, “If you think Millennials are challenging, think about the next generation after that: the generation that tries to swipe a screen, because it is being raised on iPads, the generation that picks up a mouse and asks, “What is this?” This generation already is or will be your customers. This is the future of your business. Change doesn’t go away. It gets more extreme.”

With this dramatic attention-getter, she began her re-frame. Millennials are accused of being needy because they want constant feedback. She sees them as seeking constant growth. Millennials are accused of being selfish. She sees them as being committed to continuous learning. Millennials are accused of being entitled. She sees this as passion. Millenials are accused of disrespecting authority. She sees them as demanding ownership (my favorite point).

According to Molly, Millenials feel they have a right to information and access to parts of the business that have traditionally taken years to get access to. Essentially, they expect that they have a right and the ability to make the company better.

In my career as a consultant, it is amazing how many times I have seen employees and even senior leaders who are afraid to challenge their leaders, each other, and the status quo. Instead, they wait for someone else to make the company better.

When someone does take any of these actions, the response they get is often, “Who do you think you are, that you are saying /doing that?” In Australia, they call this the “poppy flower” syndrome; in the Midwest, the “Minnesota nice” syndrome. These and other colloquial phrases around the world teach us not to stick out too much and not to rock the boat.

I say, “Who do you think you are that you would not try something that might fail? Who do you think you are that you would not challenge the higher-ups in your company?”

On the other hand, I, too, am sometimes afraid to say or do something. However, when I do take such a risk, I feel stronger, more centered, more alive. When I initiate a difficult conversation with a senior leader or colleague, it usually results in a better relationship. When I get colleagues to approach something in a more innovative way, the conversation usually leads to a better initiative.

I’ve experienced the benefits of these moments many times, and yet it can still be scary.

Social psychology research teaches us that the need for acceptance is a very real human need. My real life experience teaches me that taking risks and acting as more of an owner leads to a feeling of greater aliveness and a much more fulfilling life.

Yes, Facebook, I want to live in a world in which we are all seeking constant growth, committed to continuous learning, passionate, and acting as owners and mid-wives of our communities, our schools, our organizations, and our planet.