Every facilitator knows that conflict in groups can actually be a good thing. It is often a healthy sign that a group has established enough basic trust to raise tensions. Skillfully navigated, conflict can build trust, strengthen relationships, and enhance the effectiveness of team functioning. Poorly navigated, conflict can be a real setback for group effectiveness. That skillful navigation part is key, and a central part of professional development in our field. I for one am always interested in […]