Our featured superhero this week is our friend, Katherine Fulton, president of Monitor Institute. If you’ve heard her speak or read any of her writings, you already know how smart she is. But Katherine has a quality that sets her apart from many in this field. Whenever I try to describe this quality, I always think of something very small and very powerful I saw her do in 2009. At the time, I was working with a client that was grappling with public […]